At Lena, your comfort and satisfaction come first. We stand by the quality of every product we make and proudly offer a 100% Satisfaction Guarantee on all Lena Cups, Wash, Wipes, and Accessories — whether purchased directly from our website or from Amazon.
Trial & Adjustment Period
It may take time to learn how to use your new menstrual cup with confidence. We recommend giving your Lena Cup at least 60 days (about 2 cycles) to find your perfect fit and rhythm. Our Cup Quiz and Use instructions are here to help you every step of the way.
Refund Eligibility
-
Refunds are available for all Lena products purchased from lenacup.com or our official Amazon store.
-
Refund requests must be made within 90 days of purchase.
How to Request a Refund
-
Email us at hello@lenacup.com with your order number and reason for return.
-
Our team may offer troubleshooting tips or product swaps to make sure you have the best experience possible.
-
Once your request is approved, we’ll process your refund to the original form of payment.
Exchanges & Product Issues
If your Lena Cup, Wash, or Wipes arrive damaged, defective, or missing, please reach out right away. We’ll arrange a free replacement or refund.
Still Have Questions?
We’re here to help. Reach out to us at hello@lenacup.com, and we’ll make it right.