I was extremely nervous about using a cup for the first time, but the staff at Lena (who are the real MVPs) made it a very easy process, even after the mix-up of ordering a cup that was the wrong size. They were very compassionate and understanding, and you can tell it is because the company itself has been founded on these principles. Truthfully, my experience with Lena has been the first time I have actually felt like I am a valued customer and that my satisfaction was guaranteed. I was waiting for a few periods with the cup to go by before leaving a review, but honestly, from the first time I used it, I knew this was something amazing. I went from stressing about leaking, doing daily activities (including exercising/swimming), and even sleeping, to not having a care in the world. I can walk around outside and go to bed using the cup and wearing nothing but a panty-liner in my underwear, and it is truly freeing. There is no more worrying about leaks, odours, or sustainability! It's a truly life-changing device, and not to mention, helps the planet! The cup has an amazing design as well, it is very easy to use, though understandably, it takes a few tries. Overall, this cup has been the single best purchase of 2017 for me; having used it, I cannot ever imagine having to go back to pads or tampons. Thank you Lena!