PRODUCT AND CAREHow does my LENA Cup work? How to insert my LENA Cup Is it positioned correctly? I cannot insert my cup How long can I wear my cup for? Leaks and Spotting Cup moves up / Falls down Removal How often to empty my cup? Trimming the stem Which size to choose? Cervix Height Folding Methods Sports and Activities Yoga and Inversions Overnight Use Unusual Odor Teens and Virgins Where is LENA Made? Is LENA Safe? Quality and Standards Care and Cleaning Public Toilets Lubricants IUD and LENA Retroverted Uterus Toxic Shock Syndrome(TSS) Candida and Yeast Infections What is LENA made of? Is my LENA original?
ORDERS AND SHIPPINGOrder Confirmation What payment methods do you accept? Shipping times and cost Can I change my order? Can I track my order? International Order and Delivery Return Policy
PRODUCT AND CARE
How does my LENA Cup work?
Inserted like a tampon, LENA sits comfortably inside of your vagina. When inserted correctly, your LENA Cup seals gently to your vaginal walls and moves with you thoughout the day, during physcial activities, and overnight. The body adjusts to your cup’s presence immediately and there is no sensation from either the cup or the stem.
How to insert my LENA Cup
When inserting LENA you will need to first fold your cup. There are three main folds: the 7 Fold, Punch-Down, and the C-fold. Practice using all three folds to find which one works best for you, as each fold guides and positions your cup differently. When inserting your cup, you need to hold your cup folded until it is inside of your vagina – this can take some practice.
Is it positioned correctly?
When inserted correctly, your LENA Cup offers a sensation and leak free experience. If you are experiencing leaking or a sensation when your cup is inserted, adjusting your insertion method and placement can help to ensure your cup is inserted in a way that fits your body.
I cannot insert my cup
Learning how to effortlessly insert and remove your cup will take some practice and time. If you cannot insert your cup on your initial try, first and foremost – relax! It is essential to relax your pelvic muscles for both successful insertion and removal. Consider using a different folding method, or changing the position in which you are inserting your cup. There are three main folding methods, as outlined in the LENA instructional manual and on our Folding Techniques page. If this is your first time using a cup, we suggest trying out several different folds to see which one suits you best. Most people insert and remove their cups while sitting on the toilet, while some stand with knees slightly bent or with one foot on the toilet or bathtub for insertion. Squatting is not recommended for insertion but is helpful for removal, as this can help your body naturally bear down to guide your cup closer to the opening of the vagina.
How long can I wear my cup for?
You can wear your LENA Cup for up to 12 consecutive hours. This means that you need to empty your cup at least twice per day. Everyone’s cycle is different, so with time and practice you will establish how often you need to empty your cup. During your heavier days, or if you generally have a heavy flow, you will need to empty your cup more often during the day. Try to never let your cup overflow while wearing it.
Leaks and Spotting
Leaking associated with menstrual cups is most commonly attributed to your cup being positioned incorrectly or not creating a secure suction seal. Adjusting your insertion method using a different fold or placement height can improve your experience and ensure that your cup is inserted correctly and sealing completely.
Cup moves up / Falls down
If your cup is falling out or moving up, it means that it has not created a seal to your vaginal walls and it is just resting in your vagina. How high or low your cup is positioned depends on the location of your cervix during menstruation – it can go high or descend low in your vagina. We are all different and the LENA Cup will be positioned differently for each of us. For most users, LENA would position itself at the base of the vagina, just above the pelvic bone. If your cup is not sealing, you can re-insert it using a different fold.
In order to remove your cup, it is essential to release the suction seal your cup has created and then remove your cup slowly. Never pull your cup out by the stem alone – you can gently pull the stem until you reach the base of your cup, then squeeze the base to release the suction and guide your cup outside of your body. Your LENA Cup has three grip rings at the base of your cup to ensure that even when your hands are wet, you can grip your cup to release the suction and remove it.
If you cannot remove your cup easily, most importantly, do not panic! Your cup cannot get lost inside of your body. Sit on the toilet and relax your pelvic muscles to let your cup move lower. You can also squat or bear down your weight as if you are having a bowel movement in order for your cup to naturally move down. Keep in mind that if positioned correctly, your cup has created a suction seal inside of your vagina – please follow the above steps to remove your cup.
How often to empty my cup?
You can wear your LENA Cup for up to 12 consecutive hours. This means that you need to empty your cup at least twice per day. Everyone’s cycle is different, so with time and practice you will establish how often you need to empty your cup. During your heavier days, or if you generally have a heavy flow, you will need to empty your cup more often during the day. Do not let your cup overflow while wearing it.
Trimming the Stem
Trimming your cup's stem is not required and is done by personal preference. If your cup sits comfortably in your vagina and the stem does not stick out or cause any sensation, then you do not need to trim it. Once you are comfortable with inserting and removing your cup correctly, if the stem causes sensation or sticks out of your vagina, you may consider trimming your stem. Please remember never to attempt trimming your cup’s stem while it is still inside of you; remove your cup completely and trim the stem accordingly on a steady surface.
If you are unsure of which size to select or if you think you chose the wrong size, please contact us at:
Which size to choose?
Most people can wear either size LENA Cup but choose one over the other primarily based on flow amount, cervix height during menstruation and general physique. Unlike other brands, at LENA we do not believe that age and birthing history play a significant role in choosing a menstrual cup. Mothers with multiple births are happily using LENA Small while teenagers, with a heavy flow, choose LENA Large.
LENA Small is ideal for users with a normal flow and LENA Large is suited for users with a heavy flow. You can visit our Sizing Guide page for further guidelines.
When measuring your cervix, always do so with clean hands. It is not uncommon for your cervix to move during your cycle, and it is most commonly at its lowest point during your heavy day(s).
Gently insert your longest finger and feel along the walls of your vagina. Your cervix will feel like a small nub with a little dent in the middle of it and may be soft or firm depending on where you are in your cycle.
Your cervix height is:
Low: When you feel your cervix with your finger inserted less than half way or below the middle knuckle.
Medium: When you feel your cervix with your finger inserted to the middle knuckle.
High: When you feel your cervix with your finger inserted higher than the middle knuckle or cannot reach your cervix.
When inserting LENA you will need to first fold your cup. There are three main folds: 7 fold, punch-down fold, and the C-fold. Practice using all three folds to find which one works best for you, as each fold guides and positions your cup differently. When inserting your cup, you need to hold your cup folded until it is inside of your vagina – this can take some practice. You can reference all LENA folds in our Folding Methods section.
Sports and Activities
LENA was designed with active people in mind. While wearing your LENA Cup, you can dance, swim, run, practice yoga and engage in any other activities you would normally do. Your cup will create a secure suction seal providing a leak free experience so you have the freedom to live your life participating in all of your favorite activities without worrying about your period.
Yoga and Inversions
While wearing your LENA Cup, you can dance, swim, run, do yoga, and engage in any other activities you would normally do. However, some users prefer not to invert their bodies while they are menstruating. Ultimately, it comes down to a personal choice. The Yoga Journal published an informative article on the subject that you may find useful: Menstruation+Inversions
LENA is safe to use overnight. You can wear your LENA for up to 12 consecutive hours including overnight. Over time, you will learn what the best emptying schedule is for you. Never let your cup overflow while wearing it.
With proper cleaning and care, your menstrual cup should not develop an odor. When cleaning your cup, it is best to use an unscented, water-based, non antibacterial, natural if possible, mild soap from a brand of your choice and warm water. Oils, chemicals and fragrances can cling to your cup’s silicone and cause premature wear and odor development, as well as irritation when your cup is in use.
Teens and Virgins
LENA Small is a perfect choice for girls who are just beginning to menstruate, as long as they feel confident in the insertion and removal process, and feel comfortable getting to know their bodies better.
LENA is succesfully used by virgins – if you have strong personal or religious feelings about keeping your hymen intact, it is best not to use a menstrual cup. Keep in mind though that in modern times, girls can break their hymen by riding a bike, doing yoga or participating in strenous activities.
Where is LENA made?
Our silicone and dyes, cup production, printing and assembly are all based in California. As a company we make conscious choices to ensure that LENA does not create any unnecessary waste.
Is LENA safe?
LENA is safe and biocompatible for human use. The FDA (Food and Drug Administration) has deemed menstrual cups safe for human use since August 1st, 2014. LENA is one of the few cups on the market that is officially registered with the FDA. The silicone used in making each LENA Cup does not leech any chemical or toxins and is BPA and latex-free.
Quality and Standards
At LENA we pride ourselves on using the most sustainable manufacturing practices available on the market. LENA Cup and our manufacturing facility are registered and regulated by the FDA (Food and Drug Administration) and are ISO 13485:2004 certified.
The ISO 13485:2004 certification ensures that each LENA Cup is manufactured in accordance with the standards imposed by the International Organization of Standardization in Geneva, Switzerland.
LENA’s silicone and dyes, cup production, printing and assembly are all based in California. As a company we make conscious choices to ensure that LENA does not create any unnecessary waste.
The LENA Cup’s unique shape is patented (U.S. Patent D746,452) and protected by the USPTO (United States Patent and Trademark Office). Each cup has the LENA logo embossed on the inside rim guaranteeing that you are purchasing an original LENA product.
All LENA packaging paper is certified by the FSC ( Forest Stewardship Council ) which means that it has been sustainably sourced, produced and printed. All of our paper is 100% recycled post-consumer waste, chlorine-free, manufactured using bio-gas energy, and printed with vegetable-based inks.
Care and Cleaning
You can clean your LENA Cup using any mild, unscented, non antibacterial, water-based, natural if possible soap. Harsh chemicals can potentially compromise your cup’s composition and cause irritation when inserted. Antibacterial hand soaps ( such as those in public restrooms ) and heavy-duty facial cleansers should never be used to clean your cup.
Many people choose to boil their cups before or after their cycles. You can immerse your LENA Cup in boiling water for 5-7 minutes at a time to sterilize it – try to keep your cup from touching the sides or bottom of the pot by using a pair of tongs to keep it steady and remove it from the boiling water. Let your LENA Cup cool down completely before using it.
You can safely empty your LENA Cup in a public toilet. Before emptying your cup, you should always wash your hands thoroughly before entering the stall. You can use a bottle of water to rinse your cup after removal or use a clean piece of tissue, or toilet paper, to wipe your cup before reinsertion. Once you are home and it is convenient, wash your cup with mild soap and water.
Your LENA Cup can get slippery when wet – exercise caution when emptying it in a public toilet.
It is best not to use lubricants as over time they can compromise the surface your LENA Cup. You can get your cup wet to facilitate its insertion.
IUD and LENA
The LENA Cup is successfully used by many users who also use an IUD. We recommend that you consult your physician prior to using your LENA with an IUD - your physician can help to ensure that there is enough room between the two devices and trim your IUD’s strings to avoid the two devices from coming into contact.
If you choose to use LENA with an IUD please keep the following in mind:
Leave enough room between your LENA Cup and cervix. If your cervix sits too low, there may not be enough room for your LENA Cup to safely reside in your vagina.
You may need to insert your cup lower in your vagina to accommodate the strings of your IUD and avoid dislodging your IUD.
It is essential to release your cup’s suction seal before attempting to remove your LENA Cup.
Users with retroverted uteri have succesfully used LENA. However, we are all different and what may work for one may not work for another. If you are unsure about using LENA with a retroverted uterus, please contact our Support team.
Toxic Shock Syndrome (TSS)
Toxic Shock Syndrome is not directly associated with the use of menstrual cups. We added a note about TSS to our literature because we believe in educating our customers and keeping them informed. Cups do not absorb menstrual fluid, but rather collect it, so the risk of TSS is very minute. Thousands of people around the world safely use menstrual cups on a daily basis. It is always a good idea to choose a menstrual cup that is made from biocompatible materials (including the dyes) from a reputable and ethical company.
There is one case where a menstrual cup was in use and the user developed TSS. In this case, it is unclear if the infection was due to the cup or a scratch that was present on the user's vaginal wall. For perspective, there has been a recently published report of recurrent TSS in a 15-year-old girl even after she ceased to use tampons.
Here is a helpful article regarding the menstrual cup case: NCBI
Candida and Yeast Infections
Menstrual cups are not associated with the development of yeast infections. On the contrary, many users report that they generally experience fewer yeast infections after switching to menstrual cups. It is important to note that yeast infections can develop for a number of reasons including but not limited to diet and lifestyle changes, stress, antibiotic use, etc.
What is LENA made of?
Each LENA Cup is made from 100% premium medical-grade silicone and dyes – the same silicone that the medical industry uses for human implantation and not the kind used in breast implants. All silicone and dyes used in the making of LENA are made and tested in the USA.
Is my LENA original?
Since a lot of the menstrual cups available today are made from questionable materials, exercise extra caution when purchasing a cup. You will find our logo debossed on the inside rim of every LENA cup, which guarantees that you are buying the original. LENA's unique shape is patented under U.S.D746,452.
ORDERS AND SHIPPING
Once your payment has processed, you will receive an email confirming your order. Your order will ship within one business day and you will receive an email with your tracking number. If you do not receive an order confirmation email, please contact us at email@example.com
What payment methods do you accept?
We accept all major credit cards (VISA, Master Card, Discover, JCB) and PayPal.
Shipping times and cost
We offer shipping via USPS, FedEx and UPS. Shipping is calculated based on the total weight of the order and the delivery address. The best way to estimate the shipping amount for your order is to add the items you wish to purchase to your cart and select Check Out – after entering your address, a list of shipping options including cost will be provided.
Can I change my order?
All orders, domestic and international, are processed within one (1) business day. If you need to make a change to or cancel your order, please email us immediately at firstname.lastname@example.org with all of the details to request the update. Once your order is placed, we will do our best to accommodate requested updates but cannot guarantee that orders can be adjusted. Please verify that all information is accurate prior to submitting your order.
Can I track my order?
Yes you can. Depending on the carrier you select to deliver your order, you will be provided with a tracking number.
International Order and Delivery
LENA cannot guarantee international delivery dates as this will depend on the delivery address and local postal and customs practices. Please allow up to 21 business days for international destinations.
Please note that USPS does not always offer package tracking outside of continental US. If your order appears to be in the same US location for an extended period of time, it means that it is in transit between that location and the final destination.
Your order may be subject to import duties and taxes which are applied when the delivery reaches the destination. We have no control over these charges and you will be responsible for payment of any such import duties and taxes. If you choose not to accept your package, we will refund you the product cost only upon receipt of the returned package.